We have a 30-day return policy for standard in-stock items, which means you have 30 days after receiving your item to request a return. Please note that custom, made-to-order, and special size items are non-returnable unless defective.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at
service@jerseyone.com. Please note that returns will need to be sent to the following address: 1/F, 33-35 Hillier St, Sheung Wan, 852, Hong Kong.
If your return is accepted,
you need to return the package to the given address. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at service@jerseyone.com.
Do you accept returns from these countries?
Yes, I accept returns for defective and non-defective products
Do you accept exchanges?
Yes, for standard in-stock items only (Custom/Made-to-order items are non-exchangeable).
How will customers get the return label?
You need to send the package by yourself
What is the restocking fee?
No restocking fee
How much will customers pay for return shipping?
You need to pay the return cost if everything is good.
Refund processing time
10 days
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, EXCEPT for custom, made-to-order, or personalized products. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Custom Design & Printing Limitations:
Due to physical size constraints and fabric elasticity across different garment sizes (e.g., Youth vs. Adult sizes), custom logos/artwork may be adjusted in proportion, scale, or placement to ensure print clarity and structural integrity.
Complex or highly detailed graphics provided by the customer may require a minimum print size to prevent blurriness.
Slight variations in artwork scale or placement between different sizes do not constitute a product defect and are not eligible for free returns or exchanges.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or Credit Card Company to process and post the refund too.
Custom & Made-to-Order Policy
Due to the personalized and handcrafted nature of our products, all custom, made-to-order, and special size items enter physical production within 24 hours of purchase.
• Standard Production Time: Custom and made-to-order items typically require 2–4 weeks for production before shipment.
• Order Cancellations: Cancellation requests made within 24 hours of purchase are eligible for a full refund. Cancellations requested after 24 hours (once physical production has begun) are subject to a $20 USD per item production fee to cover material and labor costs already incurred.
• Final Sale Upon Shipping: Once production is complete or the order has shipped, custom items are final sale and cannot be returned or refunded unless there is a manufacturing defect or shipping damage.
Production Delays & Extended Timeline
We take pride in our craftsmanship and quality control. In rare instances where production takes longer than the standard 4-week window due to material availability or high demand:
Our team will reach out to you before the 4-week mark with an updated estimated shipping date.
If you choose to accept the new timeline, your order will remain active and will be shipped as soon as quality inspection is complete.
If the delayed timeline does not work for you and the order has exceeded the 4-week production limit without prior agreement, you may request an order cancellation and full refund before the item ships.
Return Shipping Costs: Customers are responsible for all return shipping costs for non-defective items. Original shipping fees paid at checkout are non-refundable. We strong recommend using a trackable shipping service, as we cannot issue a refund for items lost or damaged in transit back to us.
Customs, Duties & Taxes: International orders may be subject to import taxes, duties, and customs fees levied by the destination country. These charges are the sole responsibility of the recipient. If a package is refused due to unpaid customs duties or incorrect address information, any return shipping fees and carrier penalty costs incurred will be deducted from your potential refund.
Free Shipping Standard: If your original order qualified for Free Shipping, the actual shipping costs incurred by us to send your package will be deducted from your total refund amount for non-defective returns.
Defective or Damaged Items: If you received a defective, damaged, or incorrect item, please notify us within 7 days of delivery at service@jerseyone.com with clear photos of the issue. Upon verification, we will provide a prepaid return label or cover the return shipping costs to replace/refund your item.
Please email us. someone from Customer support can assist you.
If you have any questions, please feel free to contact us...
Email: service@jerseyone.com
Phone: +852 7084 0378
Address: 1/F, 33-35 Hillier St, Sheung Wan, 852, Hong Kong.